Terms and Conditions
1. Introduction
This agreement outlines the administrative support services provided by Grid Guru Ltd (referred to as “the supplier”) to you, the client.
2. Purpose
The client requires assistance with the completion, processing, and submission of paperwork related to renewable energy installations. These services will be delivered by the supplier.
This agreement specifies:
- The administrative tasks the supplier will undertake.
- The scope of support provided.
- Procedures for addressing issues that may arise during the process.
3. Effective Date and Review
This agreement takes effect on the date the client submits a job request to the supplier.
The supplier reserves the right to review and update this agreement as necessary.
4. Services Included
The supplier will handle the creation and distribution of administrative documents associated with the job submission form completed by the client, provided that the form has been supplied by the supplier.
5. Exclusions
While the supplier aims to deliver reliable support, this agreement excludes the following:
Issues caused by the client’s improper use of software or services.
Problems arising from unnotified modifications to the installed system or its setup.
Delays due to the client’s failure to allow the supplier to complete tasks.
Events beyond the supplier's reasonable control (e.g., natural disasters, conflicts).
Situations where the client fails to pay invoices on time.
Despite these exclusions, the supplier strives to assist the client wherever possible.
6. Responsibilities
Supplier’s Responsibilities
Create, process, submit, and securely store administrative documents in line with the privacy policy.
Provide necessary support to the client.
Respond to client inquiries in a reasonable timeframe.
Escalate and resolve issues promptly.
Maintain clear and consistent communication.
Client’s Responsibilities
Use the administrative support as intended.
Notify the supplier of any issues promptly.
Grant the supplier access to required software or services.
Inform the supplier of any relevant changes.
Communicate effectively with the supplier.
7. Reactive Support
If issues arise, the client should contact the supplier via email or phone to:
Log the issue.
Prioritize and resolve the problem efficiently.
8. Support Tiers
Tier One – Initial logging and basic troubleshooting.
Tier Two – Escalation for complex issues needing specialist input.
Tier Three – Escalation for advanced expertise or third-party involvement.
9. Fees and Terms
The client agrees to pay the fees outlined in the supplier’s price list within seven days of receiving an invoice.
Conditions
Services are provided during standard hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding public holidays in England & Wales).
Support is delivered remotely.
Additional charges may apply for:
Client-requested amendments to completed paperwork.
Services not listed in the current price list.
10. Price List (Effective from 1st January 2025)
Service
Price (excl. VAT)
Solar PV Customer Handover Pack
£125.00
ASHP Customer Handover Pack
£125.00
G99 Domestic DNO Application (up to 50kW)
£50.00
G98 DNO Notification/Commissioning Fee
£50.00
G99 Commercial DNO Application (up to 50kW)
£125.00 per job
QMS System Update
£25.00
Schematic Diagram
£25.00
Structural Report
£25.00
MCS Processing
£25.00
Building Regulations Certificate
£25.00
G99 Commercial DNO Application (over 50kW)
Price on request
Note: Prices exclude VAT and additional charges from third parties, including MCS, NICEIC, NAPIT, and IWA.
11. Independent Legal Advice
Both parties acknowledge that:
The terms of this agreement are fair and reasonable.
They have had the opportunity to seek independent legal advice.
The terms do not violate public policy.
12. Severability
If any part of this agreement is deemed invalid or unenforceable by a court, the remaining terms will continue to be in effect.