Terms and Conditions

Effective from 1 January 2026

These Terms & Conditions govern the provision of services by Grid Guru Group Ltd (Company Number 14645213) of:

4th Floor

14 Museum Place

City Centre

Cardiff

CF10 3BH

(“Grid Guru”, “the Supplier”, “we”, “us”, or “our”)

to the Client (“the Client”, “you”, or “your”).

By submitting a job request, instructing us to perform services, or making payment for services, you agree to be bound by these Terms & Conditions.

Grid Guru provides services to business clients operating within the renewable energy sector. Services are not provided to consumers.

1. Scope of Services

Grid Guru provides administrative, technical and consultancy services to renewable energy installers and related businesses operating in the United Kingdom.

Services may include, but are not limited to:

G98 and G99 DNO notifications and applications
Solar PV and ASHP customer handover packs
Solar PV and heat pump system design
BUS (Boiler Upgrade Scheme) applications
MCS onboarding support
Schematic diagrams and technical documentation
Structural reports
QMS system updates
Building Regulations certificates
MCS certificates
Insurance Backed Warranty registrations
Letters of Authority
MPAN lookups
Renewable energy consultancy services

Grid Guru provides administrative and consultancy services only and does not install or commission renewable energy systems unless explicitly agreed in writing.

2. Effective Date

These Terms take effect on the date the Client submits a job request or otherwise engages our services.

Grid Guru reserves the right to update these Terms at any time. The latest version will always be available on our website.

Continued use of our services constitutes acceptance of the updated Terms.

3. Service Delivery

Subject to receiving a complete and accurate job submission, Grid Guru will:

Prepare and process relevant documentation
Liaise with DNOs, certification bodies, or third parties
Deliver completed documentation within a reasonable timeframe

Delivery times may vary depending on third-party responsiveness.

4. Client Responsibilities

The Client agrees to:

Provide accurate, complete, and up-to-date information
Supply all required system details and documentation
Respond to queries promptly
Notify Grid Guru of any changes after submission
Ensure installations comply with regulations

Grid Guru relies entirely on Client-provided information.

The Client accepts full responsibility for its accuracy.

Grid Guru is not liable for errors, delays, or rejections resulting from inaccurate or incomplete information.

4.1 Client Indemnity

The Client agrees to indemnify and hold harmless Grid Guru against any claims, losses, damages, liabilities, costs, or expenses arising from inaccurate or misleading information.

5. Client Authorisation

The Client authorises Grid Guru to submit documentation and communicate with third parties including:

Distribution Network Operators
Certification bodies
Warranty providers
Government scheme administrators

Where required, a signed Letter of Authority must be provided.

6. Third-Party Organisations

Grid Guru interacts with:

DNOs
MCS certification bodies
NICEIC, NAPIT, and CPS providers
Warranty providers
Government schemes (e.g. BUS)

Approval is at the discretion of these organisations.

Grid Guru does not guarantee approval and accepts no liability for:

Rejected applications
Third-party delays
Conditions imposed by third parties

7. Document Review

The Client must review all documentation before use.

Any errors must be reported promptly.

Grid Guru is not liable for errors that could reasonably have been identified.

8. Service Exclusions

Unless agreed in writing, the following are excluded:

Installation of equipment
Commissioning of systems
Site inspections
Correction of installation errors
System redesign after installation

Grid Guru is not responsible for:

System performance
Equipment failures
Installer workmanship
Regulatory compliance of installations

9. Issue Resolution

Contact:

Email: info@gridguru.co.uk
Phone: 02920 609 009

Issues will be reviewed and resolved where within scope.

Additional charges may apply if caused by incorrect information or changes.

10. Intellectual Property

All materials remain the property of Grid Guru until full payment is received.

Upon payment, a non-exclusive licence is granted for project use only.

Materials may not be reproduced or distributed without written consent.

11. Fees and Payment

Invoices are payable within 7 days unless agreed otherwise.

Grid Guru may:

Suspend services for unpaid invoices
Withhold documentation until payment
Charge statutory interest

All prices exclude VAT unless stated.

Third-party fees are not included unless specified.

12. Amendments

Additional amendments may incur charges.

Examples include:

Changes to system size or equipment
Inverter changes
Revised installation details
Resubmissions due to incorrect information

13. Standard Service Fees

All prices exclude VAT and third-party fees.

Service | Fee (excl. VAT)

Solar PV Customer Handover Pack — £125
ASHP Customer Handover Pack — £125
G98 / HP / EVCP Notification — £50
HP / EVCP Application & Notification — £125
G99 Application (≤50kW) — £125
G99 (50kW–250kW) — £225
G99 (250kW–1MW) — £545
DNO Amendments — £50
BUS Applications — £99
System Decommissioning — £99
Basic Solar PV Design — £200
Heat Pump Design — £300
Additional Bedrooms — +£50
QMS Update — £50
Schematic Diagram — from £50
Structural Report — from £50
Building Regulations Certificate — £30
MCS Certificate — £30
IBW Certificate — £30
Letter of Authority — £30
MPAN Lookup — £15
MCS Onboarding — £350
Consultancy — POA
Administrative Fee — £30

Additional Administrative Fees may apply for extra work outside scope.

14. Client Communication

Failure to respond for 30+ days may result in job closure and charges for completed work.

15. Limitation of Liability

Liability is limited to fees paid in the previous 3 months.

Grid Guru is not liable for:

Indirect or consequential losses
Loss of profit
Installation delays
Rejected applications
Third-party decisions

16. Cancellations

Cancellations must be submitted in writing.

Charges may apply if work has started.

17. Data Protection

Both parties comply with:

UK GDPR
Data Protection Act 2018

See Privacy Policy for details.

18. Reasonable Use

Services may be refused where the Client:

Provides inaccurate information
Behaves unreasonably
Breaches these Terms

19. Force Majeure

Grid Guru is not liable for events beyond control including:

Natural disasters
Power outages
Cyber incidents
Industrial disputes
Third-party system failures

20. Governing Law

These Terms are governed by the laws of England and Wales.

21. Severability

Invalid provisions do not affect the remainder of the agreement.

22. Entire Agreement

These Terms represent the full agreement between Grid Guru and the Client.

Contact Details

Grid Guru Group Ltd