Privacy Policy
Grid Guru Group Ltd
Effective Date: 1 January 2026
At Grid Guru Group Ltd (“Grid Guru,” “we,” “us,” or “our”), we are committed to safeguarding your privacy and ensuring transparency in how we collect, use, and protect your personal data. This Privacy Policy outlines our practices regarding your personal data and is designed to comply with relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Grid Guru Group Ltd
4th Floor, 14 Museum Place
City Centre
Cardiff
CF10 3BH
Company Number: 14645213
Email: info@gridguru.co.uk
Phone: 02920 609 009
Website: www.gridguru.co.uk
2. Information We Collect
We collect personal data necessary to deliver our services, including:
Personal Information: Name, address, and other details to identify you and provide our services.
Contact Details: Email, phone numbers, and other business contact details.
Project & Technical Data: Information related to renewable energy installations, including:Property addresses
System specifications
Inverter details
MPAN numbers
Electrical system data
Required documentation for DNO or certification submissions
Website Data: Data collected through website forms, cookies, and analytics when you visit our website.
We strive to collect only the necessary information required for the requested services.
3. How We Collect Your Information
We primarily collect information directly from you via:
Enquiries about our services
Job requests or form submissions on our website
Communication via email, phone, or other channels
Engagement with our services
Occasionally, information may be provided by authorized third parties, such as installers or contractors, acting on your behalf.
4. How We Use Your Information
We use your personal data to:
Provide and manage the requested services
Prepare documentation and applications for renewable energy installations
Communicate about services, projects, and enquiries
Process billing and payments
Respond to service-related or technical queries
Maintain internal records and documentation
Fulfil legal, regulatory, and compliance obligations
Prevent fraud and misuse of our services
If applicable, we may also send you information about services that could be of interest to your business. You can opt out of marketing communications at any time.
5. Legal Basis for Processing
We process personal data based on the following legal grounds, as outlined in the UK GDPR:
Contractual Necessity: When processing is required to fulfil a service or contract.
Legitimate Interests: For the operation and improvement of our services.
Legal Obligation: To comply with legal or regulatory requirements.
Consent: Where you have given explicit permission for marketing or service-related communications.
6. Sharing Your Information
We respect your privacy and will only share personal data with third parties in the following circumstances:
Employees or contractors involved in delivering our services
Distribution Network Operators (DNOs)
Certification bodies (e.g., MCS, CPS providers)
Warranty providers or scheme administrators
Government bodies (e.g., Boiler Upgrade Scheme)
Professional advisers (e.g., accountants, legal representatives)
Regulatory authorities, when required by law
We ensure that all third parties receiving your data handle it securely and only for the purposes outlined in this policy.
7. Protecting Your Information
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction. These measures include:
Secure Servers: Use of encryption and password protection.
Access Controls: Data access is restricted to authorized personnel only.
Staff Training: Ongoing training for employees and contractors on data protection practices.
Although we take all reasonable precautions, no online system can guarantee 100% security.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Service and project records may be kept for up to 6 years to meet legal, regulatory, and accounting obligations. Once your data is no longer required, it will be securely deleted or anonymized.
9. Your Rights
Under UK data protection law, you have the following rights:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete information.
Right to Restrict Processing: Request limitations on how your data is used.
Right to Object: Object to certain types of processing, including marketing communications.
Marketing Preferences: You can opt-out of marketing communications by contacting us at info@gridguru.co.uk.
10. Right to Lodge a Complaint
If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For more information, please visit https://ico.org.uk.
11. Website Usage and Cookies
When you visit our website, we may collect certain information automatically, such as through cookies or analytics tools. For more information on how we use cookies, please refer to our Cookie Policy.
Our website may contain links to third-party websites, and we are not responsible for their privacy practices.
12. Email and Phone Communications
We may contact you by email or phone regarding your account, projects, or services. While we take steps to secure these communications, we recommend using appropriate virus protection and security software, as email transmission over the internet may not be completely secure.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal changes or improvements in our services. The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: info@gridguru.co.uk
Phone: 02920 609 009
Mail:
Grid Guru Group Ltd
4th Floor, 14 Museum Place
City Centre
Cardiff
CF10 3BH