Privacy Policy
Grid Guru Group Ltd
Effective Date: 1 January 2026
Grid Guru Group Ltd (“Grid Guru”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
This policy is designed to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Grid Guru Group Ltd
4th Floor, 14 Museum Place
City Centre
Cardiff
CF10 3BH
Company Number: 14645213
Email: info@gridguru.co.uk
Phone: 02920 609 009
Website: www.gridguru.co.uk
2. Information We Collect
The type of information we collect depends on the services you request and may include:
Personal Details
Name, address, and other information necessary to identify you and provide our services.
Contact Information
Email addresses, telephone numbers, and business contact details used to communicate with you.
Project and Technical Data
Information relating to renewable energy installations, which may include:
Property addresses
System specifications
Inverter details
MPAN numbers
Electrical system data
Documentation required for DNO or certification submissions
Website Data
Information collected through website forms, enquiries, or cookies when you visit our website.
We only collect information necessary to deliver the requested services and aim to minimise the data we process.
3. How We Collect Your Information
We primarily collect information directly from you in the following ways:
When you enquire about our services
When you submit a job request or complete a form on our website
When you communicate with us by email, phone, or other channels
When you engage our services
In some cases, information may be provided to us by authorised third parties such as installers, contractors, or business partners acting on your behalf.
4. How We Use Your Information
We use your information to:
Provide and manage the services you request
Prepare documentation and applications relating to renewable energy installations
Communicate with you regarding services, projects, or enquiries
Manage billing and payment processes
Respond to service issues or technical queries
Maintain internal records and project documentation
Comply with legal and regulatory obligations
Prevent fraud or misuse of our services
Where appropriate, we may also contact you about services that may be relevant to your business. You can opt out of these communications at any time.
5. Legal Basis for Processing
Under UK GDPR, we process personal data under one or more of the following legal bases:
Contractual Necessity
Where processing is required to deliver services requested by you.
Legitimate Interests
Where processing is necessary for the operation and improvement of our business and services.
Legal Obligation
Where we are required to process information to comply with legal or regulatory requirements.
Consent
Where you have provided permission for us to contact you for marketing or service updates.
6. Sharing Your Information
We respect your privacy and only share information where necessary to deliver our services or comply with legal obligations.
Your information may be shared with:
Employees or contractors involved in delivering services
Distribution Network Operators (DNOs)
Certification bodies such as MCS or CPS providers
Warranty providers or scheme administrators
Government schemes such as the Boiler Upgrade Scheme (BUS)
Professional advisers such as accountants or legal representatives
Regulatory authorities where required by law
We ensure that any third parties receiving your data handle it securely and only use it for the intended purpose.
7. Protecting Your Information
We take appropriate technical and organisational measures to protect your personal data.
These include:
Technical Protections
Secure servers, encryption, and password protection systems.
Access Controls
Access to personal data is restricted to authorised personnel only.
Staff Training
Employees and contractors handling data receive appropriate data protection training.
While we take all reasonable precautions, no online system can be completely secure.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Service and project records may be retained for up to 6 years in order to comply with legal, regulatory, and accounting obligations.
When data is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK data protection law you have the following rights:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Restrict Processing
You may request that we limit how your data is used.
Right to Object
You may object to certain types of data processing, including marketing communications.
Marketing Preferences
You can opt out of receiving promotional communications at any time by contacting us at:
10. Right to Lodge a Complaint
If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information about how to do this can be found at:
11. Website Usage and Cookies
When you visit our website, certain information may be collected automatically through cookies and analytics tools.
For more information about how cookies are used, please refer to our Cookie Policy.
When you submit information through our website forms, encryption and secure protocols are used to protect your data during transmission.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Email and Phone Communications
We may contact you by email or telephone regarding your account, projects, or services.
Although we take steps to secure our communications, email transmission over the internet may not be completely secure. We recommend using appropriate virus protection and security software.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal changes or improvements to our services.
The most recent version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: info@gridguru.co.uk
Phone: 02920 609 009
Mail:
Grid Guru Group Ltd
4th Floor
14 Museum Place
City Centre
Cardiff
CF10 3BH